2024 Speakers

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Driving Measurable Business Success through Retrieval Augmented Generation for Workplace Search and Customer Service

09 Oct 2024
AI, Machine Learning & Advanced Analytics Theatre
Driving Measurable Business Success through Retrieval Augmented Generation for Workplace Search and Customer Service

Discover how Retrieval Augmented Generation (RAG) is revolutionizing business strategies by enhancing decision-making, optimizing operations, and driving measurable success. This talk explores how RAG is used to generate business value in real-world applications, including Workplace Search, Knowledge Management, Chat with documents, and automated answering of service requests for customer services. Gain insights on leveraging RAG technology to drive your use cases to achieve tangible business outcomes and empower your employees to achieve top line revenue.

3 Key takeaways from this talk are:

1.    RAG is key for driving GenAI adoption in an enterprise: Learn how Retrieval Augmented Generation improves decision-making processes by providing precise, context-aware information.
2.    Workplace Search, Knowledge Management and Customer Service are key use cases to demonstrate a fast adoption of GenAI technology in a company.
3.    Understand how an out-of-the-box RAG solution can empower your employees, drive significant business value and have a clearly measurable ROI.

Speakers
David Chan, Managing Director - Adnovum
Dr. Moritz Muller, General Manager Asia - Squirro