2024 Speakers

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Physical & Digital Customer: The Rise of the "Phygital" Shopper

09 Oct 2024
Customer Experience & Martech Theatre
The lines between physical and digital experiences are blurring. This panel explores the rise of the "phygital" shopper and strategies to create a seamless, unified journey.
 
Key Takeaways:
 
Discover innovative technologies like augmented reality (AR) that bridge physical and digital experiences.
 
Learn how to integrate in-store loyalty programs with online platforms for a unified experience.
 
Explore strategies for leveraging location-based marketing to target customers in real-time.
 
Gain insights into creating a "phygital" journey that fosters brand loyalty and drives engagement across channels.
Chairperson
Guan Hin Tay, Creative Chairman - BBDO Singapore
Speakers
Rajesh Grover, Group VP - Digital & Omnichannel - Kanmo Group
Saurabh Mathur, Head, Customer Experience & Digital Marketing - Income Insurance
Kay Chow, Head of Marketing & Leasing - Twelve Cupcakes Pte Ltd