Banks are leveraging the disruptive potential of generative AI to revolutionise bank practices, enhancing efficiency and customer experience while ensuring responsible use. Standard Chartered is committed to safeguarding trust in banking and is firm on tackling unjust bias in AI-assisted decision-making.
 
Key Discussion Points 

• Setting the Standard for Responsible AI in the Financial Sector: Who ultimately decides – human judgment or artificial intelligence?
• Implementing Generative AI to enhance efficiency and customer experience:  Getting the balance right with purpose, value, and human impact.
• COO Perspective: Addressing unjust bias in AI-assisted decision-making by upholding fairness, ethics, transparency, and self-accountability.