Speakers

Harmen Thys Nieuwenhuis serves as Senior Director of Customer Experience at Klook. In this role, he collaborates across business units to integrate AI and data into the end-to-end customer journey. His career features a distinct mix of experiences: leading People & Culture teams at Klook and Agoda, and working as a Management Consultant at McKinsey & Company. Harmen holds an Oxford MBA and an M.Sc. in Physics. His presentation offers a grounded blend of organisational, technical, and operational insights.