Tech Week Main Stage Conference Programme 2023

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FIRESIDE CHAT: Customer Success: Realizing the CTO’s vision for a future-proof digital ecosystem

12 Oct 2023
Hybrid, Edge & AI-Powered Cloud Keynote Theatre

Dive into the compelling narrative of how Path Infotech, an expert in Cloud and Platform solutions helped CGTMSE, to bring to life the CTO's vision for a future-proof digital ecosystem. This bold leap has ushered in a revolutionary era, redefining the collateral-free credit guarantee landscape, and leaving an indelible mark on India's Micro, Small, and Medium Enterprises (MSMEs). Explore this exceptional case study marked by modernization, automation, and optimization, culminating in landmark achievements in FY'23 for CGTMSE. These achievements include a remarkable 40% cost optimization, an impressive 80% automation of previously manual processes, and substantial increase in user satisfaction by 50%. Discover how Path Infotech's support is enabling CGTMSE to empower countless grassroots entrepreneurs and a vast network of vendors in their pursuit of financial prosperity.

Harish Gupta, Chief Officer IT - Credit Guarantee Fund Trust for Micro and Small Enterprises (CGTMSE)
Prabir Kumar Kundu, AVP – Cloud and Platform Management Services - Path infotech