Panel Discussion: Beyond experience: Next-generation technologies that revolutionise engagement
12 Oct 2023
Customer Experience Theatre
- What is preventing seamless and intuitive customer interactions
- Personalisation machines that deliver customised content and offers based on preferences and behaviours
- How RPA and AI have proven to reduce task repetitiveness, waiting time and enhancing customer service efficiency?
- Omnichannel customer engagement platforms for consistent experiences across various touchpoints
