Tech Week Singapore 2025

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Applied AI with Dynamic Cognitive Personas

09 Oct 2025
eCommerce Retail Revolution & CX Theatre

Applied AI with Dynamic Cognitive Personas combines machine-learning personalization with cognitive architectures to create adaptive agents that refine consumer profiles, simulate human decision processes, and provide context-aware interactions. By integrating real-time social behavioral analytics with persona-based prompt engineering, marketing activation transitions from static segments to evolving personas over time. These algorithms use intention modeling, and conversational heuristics to predict needs, improve engagement, and reduce cognitive load across various fields including marketing via live personas. This approach generates a feedback-driven loop where AI serves and learns, enhancing marketing precision, empathy, and business outcomes.

Speakers
Saumick Pal, Executive Director, Digital, Data Analytics & Innovation - MSD