Technology, AI, automation, and supply chain management networks dominate today's logistics and supply chain discussions. While the impact of these transformative advancements is undeniable, one critical element is overlooked: human expertise. This talk addresses the critical and often underestimated gap in human capability that affects the data centre and third-party logistics (3PL) sectors. It focuses on how talent shortages, inconsistent processes, and hidden risks at the shipment level quietly undermine build timelines and threaten operational resilience.