This presentation will explore the concept of agentic workflows and how they can transform the way teams operate, with a case study from Pelago & Singapore Airlines. The audience will learn how empowering individuals with autonomy and decision-making authority leads to more efficient, adaptive, and innovative work processes. The session will dive into the key components needed to implement agentic workflows, including the tools, strategies, and mindset shifts that foster a culture of ownership. By the end, attendees will understand how to leverage agentic workflows to boost productivity and collaboration within your organization.