Tech Week Singapore 2025

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The Psychology of Online Shopping: Understanding Digital Consumer Behaviour

09 Oct 2025
eCommerce Retail Revolution & CX Theatre

In today’s hyper-connected world, successful ecommerce goes beyond pricing and convenience — it requires a deep understanding of what drives digital consumer behavior. This panel will explore the psychological triggers behind online purchasing decisions, from impulse buying and social proof to personalization and trust. Industry leaders will share insights on how design, content, and platform experience influence conversion, loyalty and brand perception. Attendees will gain practical strategies to align digital marketing and ecommerce tactics with evolving consumer expectations in a competitive, data-driven landscape.

Chairperson
Jason Ong, Master Transformation Strategist - Axxelerated Transformation
Speaker(s)
Samuel See, Head Of Ecommerce and Digital Marketing - Sharp Singapore Electronics Corporation
Neha Khullar, Marketing Lead, Southeast Asia - THE HERSHEY COMPANY