FWD Group is reshaping insurance for 30 million customers across Asia through AI and cloud innovation. In this session, Dr. Yao, Group Chief Data Officer, will share how FWD scaled AI across 10 markets—from effective customer acquisition, predictive underwriting, upsell/cross-sell, AI claims, fraud detection and customer attrition management. He’ll also highlight FWD’s new AI Lab initiatives in partnership with Singapore’s EDB. Learn how FWD built the platform, talent, and strategy to make AI a key business driver in insurance.